The Moving Company Evaluation System

Everything you could ever need to complete your next project on time and within your budget.

Licensing and Insurance

  • Verification of appropriate licensing and credentials to operate as a moving company.
  • Evaluation of insurance coverage to ensure the protection of customers' belongings during transit.

Reputation and Customer Reviews

  • Assessment of the company's reputation and customer feedback through online reviews, testimonials, and references.
  • Consideration of the company's overall rating, responsiveness to customer inquiries, and resolution of any complaints.

Services Offered

  • Examination of the range of services provided by the moving company, such as packing, loading, transportation, unloading, unpacking, and assembly/disassembly.
  • Evaluation of specialized services like fragile item handling, vehicle transportation, or storage facilities.

Pricing and Transparency

  • Analysis of the company's pricing structure, including transparency in providing estimates, quotes, and additional charges.
  • Consideration of competitive pricing in relation to the market, without compromising service quality.

Staff Training and Expertise

  • Assessment of the training programs and certifications provided to employees, particularly for packers, movers, and drivers.
  • Evaluation of the company's commitment to ongoing staff development, including safety training and customer service skills.

Equipment and Fleet

  • Examination of the company's moving equipment, such as packing supplies, moving tools, and vehicle fleet.
  • Evaluation of the company's maintenance practices and adherence to safety standards.

Customer Support and Communication

  • Assessment of the company's accessibility and responsiveness to customer inquiries, concerns, and requests.
  • Evaluation of the channels of communication provided, such as phone, email, chat, or a dedicated customer portal.

Timeliness and Reliability

  • Analysis of the company's track record in meeting agreed-upon schedules and delivery deadlines.
  • Evaluation of their ability to handle unforeseen circumstances, such as traffic delays or weather-related challenges.

Damage Prevention and Claims

  • Examination of the company's policies and procedures for preventing damage to customers' belongings.
  • Evaluation of the claims process and the company's willingness to address and resolve any issues promptly.